Deliveries, Refunds & Returns

Deliveries:

Deliveries can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.  When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.  All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.  

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.  Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.  Eoin Fairgrieve Fly Fishing will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.  Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Eoin Fairgrieve Fly Fishing shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Postage:

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. 

Refunds:

We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resalable condition. Returns should be made within a resalable time (7 days) and in original, undamaged packaging.  If we find that the product has not been returned us in fully resalable condition, we reserve the right to refuse a refund on the item.  If you are returning an item because of an error on our part or because it is damaged or defective, we will refund the delivery charges incurred in sending the item to you and pay your costs of returning it to us.

Returns:

If you need to return a product purchased from Eoin Fairgrieve Fly Fishing then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. The goods should also be returned with their original box, packing and accessories. If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please post returns to the following address:Eoin Fairgrieve Fly FishingUnited KingdomThis returns policy does not affect your legal rights.

Cancellation of Orders:

You are able to cancel your product order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Eoin Fairgrieve Fly Fishing website, or by phoning us on 0771 5977060. All orders taken before 2pm will be processed and sent for delivery by 5pm the same day.